Medical Staff

This page connects AHS Medical Staff with a number of resources including to quality and safety tools; clinical guidelines and protocols; practitioner health and collaboration, Workplace Health and Safety resources, and more.

Mandatory Privacy Breach Reporting

Mandatory Breach reporting came into effect in Alberta on August 31, 2018. AHS is now required by law to report privacy breaches to the Office of the Information and Privacy Commissioner of Alberta. It’s important that all AHS staff, physicians and volunteers continue to report any privacy breaches to AHS’ Information & Privacy office. To report a breach you must either fill out the Notification of Privacy Breach Form or e-mail the Information & Privacy office at Additional resources:

Provider Self-Serve Portal (PSSP)

Provider Self-Serve Portal (PSSP) is a secure, web-based portal for authorized healthcare providers to manage their practice information and view the contact information of other providers in the Provincial Provider Registry.

PSSP will make it easier for authorized AHS and non-AHS providers to connect with each other, share information and provide timely patient care, particularly in the event of critical test results or a public health emergency. Physicians will be the first health professionals to use the PSSP, with other health professions  to be added in the future. PSSP will be available only to verified end-users of Alberta Netcare, so if you don't have Netcare access yet, you should apply.

To access PSSP, visit

Physician Advocacy

Advocacy is an important component of the doctor-patient relationship and physicians should individually and collectively advocate with their patients. Advocacy involves the responsible use of expertise and influence to advance patients healthcare interest. To learn more, visit:

Practitioner Advocacy Assistance Line

The Practitioner Advocacy Assistance Line (PAAL) is a central point of contact for practitioners to share concerns or advise the Zone Medical Staff Association (ZMSA) presidents of challenges in advocating for patients and reporting intimidation. Confidential reporting is assured through a secure third party organization.

  • The PAAL toll free number is 1-866-225-7112.

Visit the AMA website to learn more.

Patient Safety

Patient Safety consists of three teams that support operational leadership and clinicians in making care safer within AHS. The Patient Safety Learning and Improvement (PSLI) team provides reporting and evaluation expertise to clinical and operational leaders responsible for implementing recommendations resulting from quality assurance reviews and supports the dissemination of patient safety learning across AHS. As part of the PSLI team, Patient Safety Specialists participate in and provide support to a variety of provincial patient safety initiatives and quality assurance activities. The Human Factors team use human factors science to develop timely, valuable, and evidence-based solutions that reduce risk and contribute to the design of a high-quality and safe healthcare system. The eQuality and eSafety team supports AHS and its partners to ensure digital health enhances patient safety and quality of care through the application of leading practices in the development, implementation, and use of digital health technology and electronic health systems.

Appropriate Prioritization of Access to Health Services

AHS provides equitable access to health services for Albertans no matter where in the province they live, who they are, or what health concerns they may have. This commitment is outlined in the Appropriate Prioritization of Access to Health Services policy.

In order to support implementation of this policy, AHS has created several physician-specific resources:

Medication Reconciliation (Med Rec)

Medication reconciliation (MedRec) is a structured three-step process in which healthcare professionals partner with patients, families and/or caregivers to ensure that accurate and complete medication information is communicated at transitions of care.

The Medication Reconciliation Policy has been updated to clarify the process, with no changes to practice.

Updates are as follows:

  • Clear statement that an authorized prescriber resolves medication discrepancies
  • Language revisions to enhance clarity of content

Questions? Contact

Alberta Netcare eReferral

Alberta Netcare eReferral is Alberta Health Services’ first paperless referral system that allows physicians and clinical support staff to create, submit, track and manage referrals electronically. Since its creation in December 2018, the number of specialties available for advice and consult requests has grown from just three to 27.

For more information about eReferral, email