Emergency Medical Services



EMS: Saving Lives, Improving Care

Because lives are potentially on the line whenever Emergency Medical Services (EMS) are called upon, ensuring we’re providing every patient with the right care, at the right time, by the right provider remains a vital, ongoing goal for Alberta Health Services (AHS).

As we strive to improve overall system performance, we have implemented a co-ordinated series of initiatives across the province to improve patient care.

This webpage provides updates on what Albertans can expect as we improve our ambulance services. You will find links to data on the right, updated monthly. In the months ahead, we’ll add more information and data, including call volumes and response times for additional communities.

Of course, a complete picture of EMS performance needs to include other factors, such as quality of patient care provided by paramedics and emergency medical technicians, and these web pages will share stories that help put EMS initiatives into a larger context.

EMS Performance

Alberta Health Services (AHS) Emergency Medical Services (EMS) is constantly working to improve the high quality care Albertans receive every day. Many different factors go into measuring the level of care and satisfaction provided by EMS.

AHS is publicly posting six EMS-specific performance measures in the form of a performance dashboard.

These measures reflect key areas within EMS that are important measurements of patient safety and care.

The measures will be used to guide work around improving the quality, safety and timeliness of ambulance service across the province.

The data will be updated quarterly and reviewed annually to ensure it continues to be realistic and challenging.

EMS Response Times

Zones: North | Edmonton | Central | Calgary | South

Success Stories