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Physician Resources

Adverse Events and Patient Safety

AHS is committed to providing safe and quality care throughout Alberta. As an organization, we are working to identify the changes that will provide greater support for Medical Staff and improve the safety of our patients.

This webpage contains information on resources that help support Practitioners disclose and report Adverse Events.

Reporting & Learning System (RLS) for Patient Safety

The Reporting & Learning System (RLS) is intended to enable and support our organizational commitment to developing a safety culture. It is a quick and easy way for Practitioners to voluntarily report Adverse Events, Close Calls and potential Hazards. 

There are two ways to submit a report to RLS:

  • By Phone: 1-877-338-3854
  • Online through the AHS intranet. InSite: To submit an online report, visit the InSite homepage and look for the RLS feature box on the left hand side. An AHS Network Account is required to access InSite.  

The Reporting & Learning System for Patient Safety (RLS) continues to improve system navigation and functionality with the implementation of Datix 14 upgrade on April 17.  The upgrade includes the implementation of several new features to RLS along with bug fixes which will improve user experience and navigation.

To learn more about the improvements to RLS watch the new features video below or read the Datix 14 Upgrade Bulletin.

Note:  An AHS Network Account is required to access Insite.

Video: RLS: Sharing, learning, and improving patient safety together

Reporting can be confidential, if desired, and reports will not be used for performance management purposes. Using the data obtained through RLS, AHS medical and operational leaders can collaborate with Patient Safety to track and trend issues and take action on patient safety concerns before they can cause further harm.

  • NOTE: RLS is not intended to be nor is it a reliable way to communicate critical information to immediate management. All Adverse Events must be noted on the patient’s health record and reported to the relevant operational Leader.

For more information on RLS, please see our Quick Reference Guide and the RLS Physician Brochure, or contact RLS by calling the RLS Telephone Line: 1-877-338-3854.

Immediate and Ongoing Management of Clinically Serious Adverse Events Guideline (IOM Guideline)

This Guideline outlines AHS expectations related to the management of clinically serious adverse events. A clinically serious adverse event means an event that could or does result in an unintended injury or complication arising from health care management with outcomes that may include (but are not limited to) death or serious harm.

AHS will ensure a fair and consistent approach to evaluating adverse events in context, utilizing the appropriate processes to review the event so that the needs of patients, families, staff, and medical staff can be addressed.

Support for Patient Disclosure

AHS also offers education workshops to support physicians in disclosing Adverse Events.

Disclosing Unanticipated Medical Outcomes (DUMO) is intended for physicians, clinical managers and staff who may be in a position to disclose harm to patients and families. The goal of this workshop is to provide an understanding of organizational, ethical, and personal aspects of disclosure along with practicing the communication skills needed with patients and families.

No previous disclosure training or experience is necessary. The workshop will require a 4-hour commitment.

To learn more about the workshop or to register, please email qualityandpatientsafetyeducation@albertahealthservices.ca