Indigenous-led Patient Navigation service re-launched

January 10, 2023

LETHBRIDGE – Indigenous Peoples can contact the Four Winds South Zone Project to support navigation and coordination of access to Alberta Health Services (AHS) through the Indigenous Patient Navigators (IPN). This service has returned after being put on hiatus to respond to pandemic health needs.

The role of the IPN is to work with Indigenous patients alongside clinical teams to promote health equity for Indigenous Peoples in southern Alberta. Navigators work alongside the Indigenous Hospital Liaison Services and Traditional Wellness Coordinator Services currently offered by the Indigenous Wellness Core in the South Zone.

Our IPNs support Indigenous patients with:

The IPN service offered through Four Winds is available at: Chinook Regional Hospital in Lethbridge, Cardston Health Centre, Pincher Creek Health Centre and Fort Macleod Health Centre.

The service is unique as Indigenous patients, or their family members, can contact the Four Winds team directly. To ensure the support of as many Indigenous patients as possible, clinicians and healthcare providers can also contact the Four Winds team and refer Indigenous patients to the service.

The Four Winds team are members of Kainai, Piikani and Sandy Lake (ON) First Nations.

The Indigenous Patient Navigators are Kara Eagle Bear (Tanataaki) and Jeremy Chief Calf. Eagle Bear is from both the Kainai (Blood Tribe) and Piikani Nations, and Chief Calf is a member of the Kainai Nation. Together they bring to their roles extensive combined career experience in healthcare, addiction and mental health services, the justice system, along with child and family social services.

Both are excited to help create and strengthen relationships with patients and staff and look forward to making a positive difference for Indigenous Peoples navigating the health system.

"I am grateful to be working alongside a great Indigenous team and helping patients in and out of the hospital,” says Chief Calf. “We have received great appreciation from patients and staff for the program.”

Eagle Bear says she too is grateful to help her people navigate through the healthcare system and feels good knowing she is making a difference in someone’s health and well-being.

“Kara and Jeremy will be able to assist Indigenous Peoples to navigate the array of programs and services we offer,” says Kienan Williams, member of Sandy Lake First Nation (ON) and Program Lead, Innovation and Research, Indigenous Wellness Core. “Our goal is for this work to help Indigenous Peoples experience positive and meaningful encounters with the healthcare system.”

The Four Winds Project is supported by $1.4 million in grant funding from the Partnership for Research and Innovation in the Health System (PRIHS), a partnership between AHS and Alberta Innovates. Grant funding for Four Winds has been secured until June 2024.

The Indigenous Patient Navigation Service was designed in direct response to previous South Zone community engagement sessions held in 2019 where AHS heard about difficulties Indigenous patients and families can experience within the healthcare system when they are unaware of and overwhelmed by the range of services and supports offered.

“We are excited to support this important navigation project to help Indigenous patients and families,” says Colin Zieber (Iniskim), AHS Senior Operating Officer. “The project is helping inform the wider health system on the challenges and barriers Indigenous patients face when seeking or receiving care. Identifying these barriers is the first step toward removing obstacles to care.”

To reach out for IPN services, please contact:
Kara Eagle Bear 403-634-0939
Jeremy Chief Calf 403-634-0930

Alberta Health Services is the provincial health authority responsible for planning and delivering health supports and services for more than four million adults and children living in Alberta. Its mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.