News & Events

Medical Staff

COVID-19

Information on COVID-19 specific to community specialist physicians and community primary care physicians, and their teams. Providers should also review Information for AHS Staff & Health Professionals for a comprehensive list of resources for all health professionals in Alberta.

Provincial News

New Specialty Added to eReferral Advice Request Province-Wide

On January 21, 2021, Internal Med – Clinical Pharmacology was added to eReferral Advice Request province-wide. Physicians can contact the Clinical Pharmacology physician on call for:

  • Suspected adverse drug events of any kind
  • Medication regimen/management issues
  • Drug discontinuation syndromes
  • Drug interactions
  • Polypharmacy/overprescribing

Quick references and e-training videos on how to submit an Advice Request are available online. A list of specialties and their reasons for referral be found here. For additional training support, please contact the eHealth Netcare Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com

Internal Med – Infectious Disease – STI was added to eReferral Advice Request Province-wide.

Details available by viewing the December 2020 eReferral Bulletin

September 2020 eReferral Advice and Consult Request Updates 

eReferral updates are just a click away. Check out our new video for eReferral Advice & Consult Request changes we made in September.

For quick references on how to submit an eReferral request, visit the Alberta Netcare Learning Centre. For training support, contact the eHealth Netcare Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com. For more information visit Alberta Netcare eReferral.

Changes made to eReferral Consult Request Reasons for Referral for Oncology – Lung Cancer

As of Aug. 31, 2020, referring providers will see some changes to Oncology – Lung Cancer Consult Request reasons for referral in all Zones. For more information, read our bulletin.

If you need additional training support, please contact the eHealth Netcare Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com. For more information about eReferral, visit us online.

New Occupational Hygiene Standard

July 2020

As part of our ongoing commitment to keep our workforce safe, AHS has created a new Occupational Hygiene Standard. The standard defines the expectations of leaders and workers to monitor and manage exposure to biological, chemical and physical hazards in the workplace that may cause illness or disease and is intended to ensure a safe environment is provided to all AHS workers.

The standard aligns with current legislation and outlines a process to support proactive efforts by operational areas to address hazards, resolve concerns and reduce workers’ risk of exposure.

Find the FAQ, details and contact information on the Occupational Hygiene Insite page.

Prevention is Protection; Get Immunized Against Influenza

This year more than ever, we need everyone to get immunized against the flu. Protect yourself, your co-workers, our patients and the community from getting sick and help reduce the strain on our healthcare system as we also battle COVID-19.

Staff currently working in an AHS facility can connect with the site champion on their unit, find a roving cart or check Insite for other options to get immunized.

Staff are also encouraged to get the flu shot at one of the options listed below.

  • All Albertans, aged five and older, can get immunized at their local pharmacy or many doctors’ offices. Check with your pharmacy or doctor’s office to confirm vaccine availability and/or age eligibility.
  • AHS public health clinics are offering influenza vaccines to children under age five and their family and household members by appointment only. Appointments can be booked at ahs.ca/influenza.

Note: Staff who receive flu shot from a pharmacy, doctors’ office or public health clinic are encouraged to report their immunization status.
 
Find more information about this year’s flu campaign on Insite.

Information in Your Zone

North | Edmonton | Central | Calgary | South

North Zone

New pediatric reason for referral added to eReferral Advice Request

On July 22, 2021, Dermatology – Northern Alberta added Pediatric dermatology issue as a new Advice Request reason for referral in the North, Edmonton and Central (north of Red Deer) Zones. When submitting yours, please consider adding photos of the child to support the specialist responding to your Advice Request.

Quick references on how to submit an Advice Request are available online. For additional training support, please contact the eHealth Netcare Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com. For a list of eReferral specialties and their reasons for referral, click here.

Internal Med – Geriatric Medicine joins eReferral Advice Request in the North Zone

Starting July 24, 2020, physicians and support staff can ask non-urgent Geriatric Medicine questions and receive a response from a specialist within five calendar days. Advice Request for Internal Med - Geriatric Medicine is also available in the Calgary and Edmonton Zones.

Edmonton Zone

New pediatric reason for referral added to eReferral Advice Request

On July 22, 2021, Dermatology – Northern Alberta added Pediatric dermatology issue as a new Advice Request reason for referral in the North, Edmonton and Central (north of Red Deer) Zones. When submitting yours, please consider adding photos of the child to support the specialist responding to your Advice Request.

Quick references on how to submit an Advice Request are available online. For additional training support, please contact the eHealth Netcare Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com. For a list of eReferral specialties and their reasons for referral, click here.

Do you want to receive Edmonton Zone medical staff news in your email inbox? Contact edm.medleadership@ahs.ca

EZ Weekly News Updates

eReferral Update for Internal Med – Clinical Pharmacology

On January 28, 2021, Incontinence was re-added to eReferral Advice Request province-wide as an Edmonton Zone Urology Consult Request reason for referral. In addition, changes were made to the requirements when creating a Urology Consult Request for Hematuria microscopic (greater than 3 rbc/hpf) and Peyronies Disease. For these important updates, please visit the Health Services Catalogue from the eReferral menu in Alberta Netcare.

For more information about eReferral, visit us online.

Edmonton Zone surgery auto-dialer project’s second phase to start January 2021

Starting January 2021, the Alberta Health Services’ Surgical Waitlist Management team will be rolling out the second wave of the Surgical Autodial project to validate surgery waitlists in the Edmonton Zone. The first wave of the project covered over 7,000 waitlisted patients for General Surgery, Gynecology and Urology.

As part of this initiative, patients in the Edmonton Zone who have appointments for ENT and Otolaryngology, Orthopaedics, Vascular or Plastic surgeries will be called through an automated telephone system to confirm their place on surgery waitlists.

If you have a patient waiting for surgery, or you are referring one to surgery in the Edmonton Zone, please share that these calls are not scams and to visit www.ahs.ca/waitlist for more information.

Internal Med – Geriatric Medicine joins eReferral Advice Request in the Edmonton Zone and updates to Edmonton Zone Urology

Starting July 24, 2020, physicians and support staff can ask non-urgent Geriatric Medicine questions and receive a response from a specialist within five calendar days.Advice Request for Internal Med - Geriatric Medicine is also available in the Calgary and North Zones.

Changes to Consult Requests for Edmonton Zone Urology were also made in July 2020, including disabling five Consult Request reasons for referral and some referral and exclusion updates. For this information, view our bulletin.

For quick references on how to submit an eReferral request, visit the Alberta Netcare Learning Centre. For training support, contact the eHealth Netcare Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com

Central Zone

New pediatric reason for referral added to eReferral Advice Request

On July 22, 2021, Dermatology – Northern Alberta added Pediatric dermatology issue as a new Advice Request reason for referral in the North, Edmonton and Central (north of Red Deer) Zones. When submitting yours, please consider adding photos of the child to support the specialist responding to your Advice Request.

Quick references on how to submit an Advice Request are available online. For additional training support, please contact the eHealth Netcare Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com. For a list of eReferral specialties and their reasons for referral, click here.

Clinical and Metabolic Genetic Services joins eReferral Advice Request in the Central Zone (Patients in Red Deer and south)

Starting July 24, 2020, physicians and clinical support staff can ask non-urgent adult, pediatric, prenatal, metabolic, cancer and cardiovascular genetic issue questions through eReferral Advice Request and receive a response from the Clinical and Metabolic Genetic Services team within five calendar days.

Advice Request for Clinical and Metabolic Genetic Services is also available in the Calgary and South Zones.

Calgary Zone

New facility added to eReferral Advice Request in the Calgary Zone

On August 26, 2021, Neurology – Calgary Stroke Program was added as a new facility accepting Alberta Netcare eReferral Advice Requests in the Calgary Zone. Providers can submit non-urgent questions under the Stroke management issue reason for referral and will receive a response from a specialist within five calendar days.

To get started, review the quick references online. For additional training support, please contact the eHealth Netcare Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com.

New pediatric reason for referral added to eReferral Advice Request

On July 22, 2021, Paediatrics – Community Paediatrics added Plagiocephaly (headshape) issue as a new Advice Request reason for referral in the Calgary Zone. When submitting yours, please consider adding images of the child to support the specialist reviewing the Advice Request.

eReferral Advice Requests are also available for 26 other specialties in the Calgary Zone. For a list of eReferral specialties and their reasons for referral, go online.

To submit an Advice Request, review the quick references online. For additional training support, please contact the eHealth Netcare Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com.

New facility added to eReferral Advice Request in the Calgary Zone for Surgery – General Surgery

On May 27, 2021, a new Surgery – General Surgery – Calgary Zone facility was added to the Calgary Zone and is accepting the following eReferral Advice Request reasons for referral:

  • Colorectal issue
  • Suspected breast cancer issue
  • Benign breast tumor issue
  • Hernia issue
  • Gallbladder issue
  • Suspected gastrointestinal cancer issue
  • Other general surgery issue

Breast health issue is also available as an Advice Request reason for referral through the Foothills Medical Centre – Women’s Health Centre – General Surgery facility.

Important note: Please submit Advice Requests for Surgery – General Surgery to the appropriate Zone. Local specialists are available, so we kindly ask that you send requests (when and where appropriate) to the corresponding Zone. If you have any questions, please email access.ereferral@ahs.ca or call 1-888-733-3755 (Monday – Friday).

December 2020 eReferral Advice Request Updates

On December 3, 2020, Calgary Zone Neurology added Stroke management issue as a new Advice Request reason for referral. Details available by viewing the December 2020 eReferral Bulletin

Clinical and Metabolic Genetic Services joins eReferral Advice Request in the Calgary Zone

Starting July 24, 2020, physicians and clinical support staff can ask non-urgent adult, pediatric, prenatal, metabolic, cancer and cardiovascular genetic issue questions through eReferral Advice Request and receive a response from the Clinical and Metabolic Genetic Services team within five calendar days.

Advice Request for Clinical and Metabolic Genetic Services is also available in the Central (Red Deer and south) and South Zones.

To submit an Advice Request, read our quick reference or watch our eTraining video. If you need additional support, contact the eHealth Netcare Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com

Surgery – Podiatry & Urology join eReferral Advice Request in the Calgary Zone

As of June 26, 2020, physicians and their support staff can ask non-urgent clinical questions through eReferral Advice Request to Surgery – Podiatry and Urology, and receive a response from a specialist within five calendar days.

 Podiatry and Urology are two of 28 specialties currently accepting Advice Requests in Alberta. For more information about eReferral, go online.

South Zone

Clinical and Metabolic Genetic Services joins eReferral Advice Request in the South Zone

Starting July 24, 2020, physicians and clinical support staff can ask non-urgent adult, pediatric, prenatal, metabolic, cancer and cardiovascular genetic issue questions through eReferral Advice Request and receive a response from the Clinical and Metabolic Genetic Services team within five calendar days.

Advice Request for Clinical and Metabolic Genetic Services is also available in the Calgary and Central (Red Deer and south) Zones.

To submit an Advice Request, read our quick reference or watch our eTraining video. If you need additional support, contact the eHealth Netcare Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com

Surgery - General Surgery joins eReferral Advice Request in the South Zone

As of June 26, 2020, physicians and their support staff can ask non-urgent clinical questions to General Surgery through eReferral Advice Request and receive a response from a General Surgeon within five calendar days.

General Surgery is one of 28 specialties currently accepting Advice Requests in Alberta. For more information about eReferral, go online.