The CCPP allows community providers to view information about their patients from within the AHS record of care. With CCPP you can improve continuity of care for your patients, while ensuring appropriate privacy controls are in place. Seamless access to the CCPP is provided exclusively through Alberta Netcare for healthcare providers, offering a convenient single point of entry. 

Netcare and CCPP are complimentary components of our healthcare system. Netcare offers a comprehensive overview of a patient's health record throughout their lifetime in Alberta, supporting longitudinal care. CCPP, on the other hand, provides detailed information about patients receiving or who have previously received care from AHS, aiding in informed clinical decisions,  — especially for those with complex and chronic needs. This ensures that healthcare teams are well-informed about the patient's healthcare journey, promoting continuity of care. 

By using both Netcare and CCPP, community providers gain a complete understanding of their patients' health status. It's the synergy between these platforms that paints a full picture of your patient's healthcare journey.

As a provider with an independent clinic, here are key benefits of utilizing CCPP in your daily practice:

• Access patient information quickly to ensure streamlined and efficient care delivery.
• View the AHS patient chart, including laboratory results, notes, letters, and medications.
• Track the status of your patient’s referrals, appointments, and tests with AHS.
• Communicate securely with your patient’s AHS care team. Communicate securely with your patients who have MyAHS Connect, the AHS patient portal that enables AHS patients to interact with their care providers.
• Receive alerts by email when you have new messages in your inbox (Connect Care InBasket) for review.

AHS has tested CCPP with a small group of independent clinicians and received the following feedback:

This is the first time I have access to this level of information about hospital visits and stays, and the level of continuity to provide patient care. Nice to have answers. Patients assume we have information.

This is the way to go if you need information quick.

All members of the College of Physicians and Surgeons of the Province of Alberta (CPSA) and Nurse Practitioner Association of Alberta (NPAA) are eligible to request access for CCPP. Physicians and Nurse Practitioners also have the option to take responsibility for and grant access to their staff.

To access CCPP, individuals must currently have access to Alberta Netcare. AHS is also considering extending access to other healthcare professionals such as nurses, midwives, pharmacists, and optometrists in the future.

1. Ensure your independent practice has all its privacy controls in place. Your clinic must have an up-to-date Privacy Impact Assessment (PIA).
2. Ensure the providers and staff requesting CCPP already have access to Alberta Netcare.
3. Determine who will be the “Lead Custodian” for your clinic. The Lead Custodian is the primary point of contact with your clinic. You may be familiar with the concept of the Lead Custodian if your clinic uses Alberta Netcare. The Lead Custodian manages CCPP for a clinic, such as signing the CCPP Privacy and Security Self-Assessment, confirming user accounts once per year and receiving notifications from AHS about the portal. The lead custodian can designate a backup and an administrative person to support them.
4. If you are interested in using CCPP, the person you select as a Lead Custodian should send an email to ccproviderbridge@ahs.ca identifying your clinic is interested.
5. Our team will contact you and outline the sign-up process in more detail, provide you with the CCPP Access Agreement, and answer your questions when CCPP becomes available.
6. When we contact you, we will go through a few steps to verify your identity as a practicing healthcare professional in Alberta. Please be patient with this step. It is important that we assure ourselves that you are eligible to access Albertans’ personal health care information.

Contact Us

Email: ccproviderbridge@ahs.ca

Hours of Service

8 a.m. - 4:30 p.m., Monday to Friday, excluding statutory holidays

Quick Reference

Connect Care - For more information about the Connect Care project.

Connect Care – Community Provider Resources - Resources you need as a community provider to stay connected and informed about Connect Care