Patient First Strategy

Patients and their families are the centre of everything we do and every decision we make.

Albertans have told us they want health care that engages patients and families as full partners in their own care that:

  • Is focused on their individual health needs
  • Helps them to get better when they need it most
  • Supports them in staying healthy

We are fully committed to your needs, and have developed a Patient First Strategy to help build a culture that arranges care around the patient and their families.

To ensure the voices of Albertans was captured in this strategy, it was developed through consultations with 24 stakeholder groups, including patients, families, clinicians, service providers, the Aboriginal Wisdom Council, the Health Advisory Councils, the Children and Youth Advisory Council, Strategic Clinical Networks, community partners and many others.

There is a lot of excellent patient- and family-centred care (PFCC) work already underway across AHS. The Patient First Strategy aims to spread PFCC principles and concepts across the province, to share the excellent work teams are doing, and provide others with resources and education to do the same.

This strategy will enable us to advance health care in Alberta by empowering and enabling Albertans to be at the centre of their health care team, improving their own health and wellness.

What is Patient- and Family-Centred Care?

Patient- and family-centred care sees patients and families as integral members of the health-care team, and encourages their active participation in all aspects of care, including as partners in planning, implementation and evaluation of existing and future care and services.

Patient First Strategy Themes

Comments or questions?

If you have comments or questions about the Patient First Strategy, please email

To share feedback regarding health-care services or other support services you or a family member has received, please contact Patient Relations.