The following tabs include information on current telephone surveys being conducted by the Primary Data Support Unit within the Analytics department of Alberta Health Services. It is possible that you have been contacted by a member of our department to participate in one or more of these surveys.
These surveys are confidential and we are authorized to collect this information under sections 20b and 27(2) of the Health Information Act. Your decision to complete these surveys will not affect the health care or health care benefits you receive.
The results from these surveys will be used to improve the care and services provided in our Hospitals and by EMS and will help us to better understand the health care needs of Albertans, in addition to developing future programs and policies.
Collecting patient feedback from those who have used inpatient hospital services is an important aspect of measuring progress and improving the health care system. Patient Satisfaction with Hospital Care is one of Alberta Health Services’ publicly-reported performance measures. The Primary Data Support-Analytics department within AHS collects this information through a province-wide telephone survey of a random sample of recently-discharged adults. The survey AHS is using is a Canadian version of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The Canadian Institute for Health Information worked with stakeholders across Canada to develop the HCAHPS survey, with questions specific to AHS to address local processes and policies. All of the information collected in this survey is confidential, the results of this survey will be used to improve the care and services provided in our Hospitals, your information will not be used to identify or contact you after your participation in the survey.
The Primary Data Support-Analytics department within AHS is conducting an ongoing telephone survey with the parents or guardians of patients under 18 years of age who have stayed in Alberta hospitals for at least 24 hours. The survey is conducted within six weeks of discharge from the hospital and examines various aspects of health care including responsiveness of healthcare providers, communication, pain management, family needs, hospital environment and discharge procedure. All of the information collected in this survey is confidential and your information will not be used to identify or contact you after your participation in the survey. The results of this survey will be used to improve the care and services provided in our Hospitals.
The purpose of this survey is to collect feedback from Alberta patients about their recent experience with EMS. The survey asks about dispatch, response, interaction with paramedics and overall satisfaction with services. Contact information was selected at random from a list of patients who recently received assistance from EMS. All the information provided is confidential and the results will be reported only by group. The results of this survey will be used to improve the care and services provided by EMS.
Alberta Health Services is conducting a telephone survey which asks adult patients diagnosed with COVID-19 about their experience while staying in Calgary Zone hospitals. The questions are about communication among healthcare providers and patients, communication of patients with family and friends and suggestions for hospital care improvement. All of the information provided in this survey is confidential and results will be reported only by the group.
Alberta Health and Alberta Health Services are conducting a random and confidential survey which asks Albertans about their health, the factors that affect their health and their use of healthcare services.
Landline and cellphone numbers from around the province have been randomly selected to participate in this survey so that a representative view of adults across the whole province will be obtained.
The information will be used by the provincial Ministry of Health to evaluate and plan public health programs for Albertans.
Alberta Health Services will use the data for health status reporting and service and delivery planning.