Contact Tracing Notification Process

COVID-19

Last Updated: March 1, 2021

If you have been notified that you have tested positive for COVID-19, use the below information immediately, to identify and submit your close contact information.


Received a Positive COVID-19 Test Result?

You must immediately:

  1. Isolate
  2. Complete the COVID-19 Close Contacts Identification Guide
  3. Enter your close contacts into the COVID-19 Contact Tracing Tool

Note: The tool will instruct you to enter such information as name, date and locations of contact, phone number and other information that will help the AHS contact tracing team identify and notify close contacts.

You may receive a follow-up call from AHS to discuss the information you entered.

COVID-19 Close Contacts Tool


Additional Information

Q: What is a close contact?

A: A close contact is anyone who, during the infectious period:

  • lived with or was within two metres of a person who has COVID-19 for 15 minutes or more of cumulative contact, i.e multiple interactions for a total of 15 minutes or more, even if a mask was worn during that contact, or
  • has had direct contact with bodily fluids of a person who has COVID-19 (e.g., was coughed or sneezed on), or
  • provided direct care for a person who has COVID-19, or
  • has physical contact with a person who has COVID-19, such as handshake, hugging, kissing, or sexual activity, or
  • shares items with a person who has COVID-19 such as drinks, personal hygiene items, cigarettes, vapes, lipstick, eating utensils, etc.

For sports that involve close, sustained or intermittent and repeated contact, all members of the teams playing each other are considered close contacts when there is a case on a team.

Anyone who falls into any of the above categories is considered a close contact of a confirmed case of COVID-19. Wearing a non-medical mask is not sufficient to exempt you from being considered a close contact.

Consistent and appropriate use of personal protective equipment (PPE) by regulated health care professionals must be assessed to determine if the individual had adequate protection from a potential COVID-19 exposure.

Q: How do I know who my close contacts are?

A: Your close contacts are anyone who you were in close contact with (see the above definition) during your infectious period, which is the time that you can spread COVID-19 to others. Your infectious period is different if you have symptoms or not.

For a person with COVID-19 who has symptoms, the infectious period is 48 hours before the start of until 10 days after the start of their symptoms. For some people this may be longer. See Isolation and Quarantine for more information.

For a person with COVID-19 who had no symptoms when they were tested, the infectious period is 48 hours before they had their test done, to 10 days after the date of their test (if they remain symptom free). If the person develops symptoms after having their test, they are infectious to others for the duration of their symptoms. For most people, this is until 10 days after the start of their symptoms. See Isolation and Quarantine for more information.

Use the COVID-19 Close Contacts Identification Guide to help you capture this information then enter it immediately into the COVID-19 Close Contacts Tool. It is essential you do this as promptly and completely as possible, so that we can help you notify your close contacts efficiently.

If you don’t have phone numbers for close contacts, you can discuss with the member of the close contact tracing team when they call you. We may ask you to still notify your contact through another means, such as using this email template.

Q: What if I do not have a phone number for my close contact?

A: If you do not have a phone number to enter into the tool, AHS Public Health will work with you to determine if there is an alternative contact method, which could include email (for example, template for email to close contacts is available below).

Close Contact Notification Email Template

Please note: if you can set read receipts on your email, we recommend that you do when you send these emails.

Hi – this is ___ (name of positive case). I am writing to inform you that I have tested positive for COVID-19. Alberta Health Services recommends that I notify you that you have been exposed to COVID-19.

I am sorry to have to tell you this. It’s very important that you MUST immediately quarantine, and go to www.ahs.ca/covid, to complete the online assessment and go for COVID-19 testing.

According to my files, you were exposed to me on ___ (date that this person was in close contact with you). You will need to quaratine for 14 days from that date.

I don’t have any further information I can share, but I can tell you that you can find more information about COVID-19, isolation, symptoms, testing, and getting health care at ahs.ca/InfoforCloseContacts. You can also call 811 if you have questions about your health.

I will respect your privacy and I ask that you please do the same for me and the other people who you think may be my close contacts.

Q: What if one or more of my close contacts falls under one of the three groups prioritized by AHS for testing?

A: When you speak to the AHS team member who may call you about your positive COVID-19 test result, they may discuss all close contacts with you.

AHS will endeavour to directly notify workplaces of your case, and discuss with you notification of event organizers. Classroom contacts may still receive email notification from AHS.

Event organizers (with 10 or more participants) and workplaces will continue to notify contacts via email.

Q: What if one or more of my close contacts are connected to my school, workplace or event I attended?

A: When you speak to the AHS team member who calls you about your positive COVID-19 test result, they will discuss all close contacts with you.

AHS will directly notify workplaces of your case, and discuss with you notification of event organizers.

Q: I attended an event (dinner party, yoga class, wedding, etc.) while I was infectious. What should I do?

A: Please contact the event organizer. You can work with the event organizer to support the event organizer in notifying other people who attended the event at same time as you. For events with 10 or more individuals the organizer or instructor will notify contacts.

Q: I attended work while I was infectious. What should I do?

A: AHS will endeavour to inform your employer, and request that your employer to notify workplace contacts.

Q. My child was at school while infectious. What should I do?

A: Please contact your school. AHS may contact you (parent/guardian) and complete the case investigation. AHS will endeavour to contact the superintendent and work with the school to determine your child’s close contacts. AHS will notify the parents of the children who are close contacts using a letter, sent via email.