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Information for People Visiting Patients

novel coronavirus (COVID-19)

Last Reviewed: March 21, 2020

Alberta Health Services has taken steps to restrict visitors to hospitals and congregate living sites (Long-term Care or Continuing Care Facilities), to protect patients and those at greatest risk of severe illness - including seniors.

Learn more about these restrictions:


Thinking of visiting a loved one in a Long-term Care or Continuing Care Facility?

Effective immediately, only one, single essential visitor at a time may visit residents in Long-term Care, Supportive Living and Congregate Living Settings. Essential visitors are defined as family, friends or paid companions providing care necessary for the well-being of the resident and visitors attending to a resident who is dying.

Each essential visitor must be verified and undergo a health screening prior to entering the facility. This may include a temperature check or a questionnaire.

Facilities must have a greeter to conduct this screening and verify all visitors are designated as essential.

The restrictions apply to all long-term and supporting sites owned & operated by AHS.

Additionally, no children will be allowed to visit. This restriction is in place, as we know that children do not necessarily show symptoms of COVID-19, and could therefore pose an unknown risk to the health of patients and staff. Exceptions to this restriction would be considered in certain circumstances, but will require review and approval by a unit manager or nursing staff on a case-by-case basis.

As was already in place, no individual who is ill will be permitted to visit a patient in any AHS facility. This includes patients ill with known or suspected cases of COVID-19, or any other illness.

Visitors must be feeling well on the date/time of visit.

You will also NOT be allowed to visit if you meet any of the following criteria:

  • You have an illness that can be transmitted (symptoms including fever, cough, loose stools, rash, or feeling unwell); OR
  • You are immunocompromised; OR
  • You are on self-isolation for COVID-19; OR
  • You are being tested for COVID-19

If you have tested positive for COVID-19 you will not be allowed to visit until you have recovered and receive clearance from medical officials.

These measures, while necessary to protect our seniors and staff, will be extremely difficult for residents of seniors’ facilities. We therefore encourage Albertans to look for other ways to reach out to their loved ones; particularly those seniors who live alone. Even spending just a few minutes on the phone with a senior can go a long way toward reducing feelings of loneliness and isolation.

AHS encourages all Albertans to make regular phone or video calls with our elder loved ones part of our “new normal.”

If you visit, check in with nursing staff and follow hand hygiene and cough etiquette.

For additional information on visiting patients during the COVID-19 pandemic, a printable PDF is available


Thinking of visiting a loved one in a Hospital?

Can you come visit?

Effective March 18, AHS will allow patients to receive only one visitor at a time to AHS Acute Care (hospital) facilities. We are asking families to coordinate visiting schedules to allow for one person to be at the hospital at a time.

Exceptions will be reviewed and approved by unit manager or nursing staff on case-by-case basis.

Additionally, no children will be allowed to visit. This restriction is in place, as we know that children do not necessarily show symptoms of COVID-19, and could therefore pose an unknown risk to the health of patients and staff. Exceptions to this restriction would be considered in certain circumstances, but will require review and approval by a unit manager or nursing staff on a case-by-case basis.

As was already in place, no individual who is ill will be permitted to visit a patient in any AHS facility. This includes patients ill with known or suspected cases of COVID-19, or any other illness.

Visitors must be feeling well on the date/time of visit.

You will also NOT be allowed to visit if you meet any of the following criteria:

  • You have an illness that can be transmitted (symptoms including fever, cough, loose stools, rash, or feeling unwell); OR
  • You are immunocompromised; OR
  • You are on self-isolation for COVID-19; OR
  • You are being tested for COVID-19

If you have tested positive for COVID-19 you will not be allowed to visit until you have recovered and receive clearance from medical officials.

If you visit, check in with nursing staff and follow hand hygiene and cough etiquette.

If you are unable to visit, please use other methods to be in touch with your loved one, such as a phone call, video calling or use FaceTime.

Visitor Alert
(Hospital, Congregate, Continuing Care)

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If you have questions

  • Discuss with the patient’s health team, or you can contact Patient Concerns at 1-855-550-2555