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Performance Measures

In July 2017, AHS publicly released the 2017-2020 Health Plan and Business Plan, which is the principle guiding and strategic document for AHS. As we move forward with the goals and objectives outlined in the 2017-2020 Health Plan and Business Plan, we recognize the need to track and measure our progress and success as a healthcare organization.

Each quarter, AHS creates a performance report as part of our accountability requirements to Alberta Health and also to share our progress with Albertans. Beginning this quarter we are tracking 13 measures which align with the 12 objectives outlined in the AHS 2017-2020 Health Plan and Business Plan. These measures are a blend of new and some of the previous 17 measures.

These 13 performance measures are used to monitor how our health system is performing. 11 measures are reported quarterly and two are reported annually and will be included in the year-end AHS Annual Report. Definitions of the performance measures can be found here.

The remaining measures from the previous set of 17 will continue to be included in the larger set of measures we monitor, but are not used to assess performance. These “monitoring measures” do not have targets and for some of these measures, national benchmarks do not exist. However, these measures are of interest to Albertans and therefore AHS continues to track them.

In areas where we have already met or exceeded targets, we will continue to strive for more improvement. We are focused on areas that still need work.

Performance Measures Overview

These measures are grouped according to the 2017-2020 Health Plan and Business Plan goals and objectives.

The 2018-19 Q3 results show AHS' progress from October 1, 2018 to December 31, 2018.

Quarterly Comparison compares data from the most recent quarter to the same period as last year for easy reference, and may or may not indicate statistical significance of the results.

Zones and provincial programs have provided updates to objectives and priorities in the subsequent pages as outlined in the 2018-19 Action Plan.

Quarterly Comparison: Target Achieved Improvement Stable: =3% change between compared periods Area requires additional focus

Goal 1: Improve Patients’ & Families’ Experiences


  • Make the transition from hospital to community-based care options more seamless
  • Make it easier for patients to move between primary, specialty and hospital care
  • Respect, inform, and involve patients and families in their care while in hospital
  • Improve access to community and hospital addiction and mental health services for adults, children and families


of people placed in Continuing Care in 30 days


of bed days are used by people whose care needs could be met by an Alternate Level of Care


physician specialty services with eReferral Advice Request were implemented

Q3YTD 2018-19 Trend:
Target: 58%

Q3YTD 2018-19 Trend:
Target: 13.5%

Q3YTD 2018-19 Trend:
Target: 15


of patients say they are Satisfied with their Hospital Experience

14 Days

90% of people received their first appointment to Addiction Outpatient Treatment within 14 days

Q2YTD 2018-19 Trend:
Target: 85%

Q2YTD 2018-19 Trend:
Target: 11 days

Goal 2: Improve Patient & Population Health Outcomes


  • Improve health outcomes through clinical best practices
  • Improve health outcomes of Indigenous peoples in areas where AHS has influence
  • Reduce and prevent incidents of preventable harm to patients in our facilities
  • Focus on health promotion and disease and injury prevention with an emphasis on childhood immunization


Unplanned Medical Readmissions to hospital with 30 days of being discharged

Gap-> 2017: 2.90

The gap between the First Nations and Non First Nations Perinatal Mortality rate has been reduced by 41% from 4.94 (2016)


Hand Hygiene compliance rate for AHS healthcare workers

Q2YTD 2018-19 Trend:
Target: 13.3%

2017 Trend:
Target: AHS' focus is to reduce gap between First Nations and Non-First Nations

Q3YTD 2018-19 Trend:
Target: 90%


of children received the required dose of DTaP-IPV-Hib* immunization by age 2


of children received the required does of MMR* immunization by age 2

Q3YTD 2018-19 Trend:
Target: 82%

Q3YTD 2018-19 Trend:
Target: 89%

*DTaP-IPV-Hib: Diphtheria / Tetanus / acellular Pertussis, Polio, Haemophilus influenzae type b

*MMR: Measles, mumps, rubella

Goal 3: Improve the Experience & Safety of Our People


  • Improve our workforce engagement
  • Reduce disabling injuries in our workforce

3.46 (out of 5)

Our Engagement Rates are above average compared to other Canadian workplaces


Disabling injury rate per 200,000 hours for the province remained stable from the same period last year

2017-18 Trend: Next Survey 2019-20

Q2YTD 2018-19 Trend:
Target: 3.4

Goal 4: Improve Financial Health & Value for Money


  • Improve efficiencies through implementation of operational and clinical best practices while maintaining or improving quality and safety
  • Integrate clinical information systems to create a common comprehensive patient record


of nursing units at AHS' 16 largest sites are Achieving Best Practice Targets

Connect Care

Major milestones for Connect Care were met in Q3.

Q3YTD 2018-19 Trend:
Target: 40%

There is no AHS measure identified for clinical information systems. We will monitor our progress over the next three years through the accomplishment of our actions.